MontanaWorks Technical Questions

What can I do when I cannot access my claim on MontanaWorks.gov, and I cannot get through ...

What can I do when I cannot access my claim on MontanaWorks.gov, and I cannot get through to the Claims Center?

There have been an unprecedented number of claims for unemployment insurance filed in just the last few days. Wait times may be longer than usual, and you may encounter difficulties accessing your claim online. DLI is adding resources as quickly as possible to address COVID-19 related issues in a continuing effort to provide the best possible customer service to the people of Montana. Please do not call the state COVID-19 telephone hotline with your unemployment questions.

COVID-19 unemployment claims will be backdated if you were unable to file for unemployment benefits due to system outages, or an inability to get through on the phone line. Your claim will be backdated to the first day you tried to file on MontanaWorks.gov or call the UI Claims Processing Center.

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Last Updated 4/13/20

If you received the confirmation your claim was filed, then we received your application. If we have a question about the information submitted on your claim, a customer service representative will contact you for additional information. Last Updated 4/13/20

As part of the initial stabilization effort to accommodate unprecedented traffic on MontanaWorks, the dashboard was temporarily taken down. Now that the system stabilization is complete, we will begin to return individual dashboard features over the new several weeks. Last Updated 4/13/20

ePass Montana allows you to access authorized eGovernment services using one username and password. After clicking the Login button, you will be directed to enter your username and password. Above the Login button under Existing User you can click on the link Forgot Your Username or Password. You will then be directed to enter your information to have your information reset. If you are still unable to log into ePass Montana, please contact ePass Montana at (406) 449-3468. Last Updated 4/13/20

You will need to speak with a specialist at UI Claims Processing. Please call 406-444-2545. Last Updated 4/14/20

You will need to speak with a specialist at UI Claims Processing. Please call 406-444-2545. Last Updated 4/14/20

FIRST, write your individual Claimant ID on any documents you plan to send.

The best way to send documents that include personally identifying information (PII) is to use the Montana’s secure email process. You can send documents through ePass Montana at https://app.mt.gov/epass/Authn/selectIDP.html. All you need to do is:

• Create an account (if you are new user) and follow how-to directions on website
• Upload your information and send it to DLIUIDOS@mt.gov

The next best option is to send it by fax to (406) 444-2699.

Finally, you can mail your information to us. Do not send originals, only copies, we do not return any of the documents you send us.

Our mailing address:
Unemployment Insurance Division
PO Box 8020
Helena, MT 59604 -8020

Last Updated 4/14/20

You can request a redetermination online at MontanaWorks.gov, you will see that option when logged into your account. If you have already gone through the redetermination process and need to request a telephone appeal, you can do so at Office of Administrative Hearings. Last Updated 4/14/20

I received a message that my claim is pending, and no further action is required on my part...

I received a message that my claim is pending, and no further action is required on my part, what should I expect next?

This means that we currently have all the information we need from you. Your next action is to file your weekly payment requests. You can do that every week, beginning on Sunday. You have 7 days to file that request.

Last Updated 4/14/20

Please send an email to DLIServicedesk@service.mt.gov. Please put “Incorrect DOB” in the subject line. In the body of the message include your full name, phone number, and your individual Claimant ID. Last Updated 4/14/20

I received a message that my Social Security Number is on file or is incorrect. What do I do?

Please send an email to DLIServicedesk@service.mt.gov. Please put “Incorrect DOB” in the subject line. In the body of the message include your full name, phone number, and your individual Claimant ID. Last Updated 4/14/20

Please send an email to UIClaims@mt.gov. Please put “Job Attached” in the subject line. In the body of the message include your full name, phone number, and your individual Claimant ID. Additionally, in the body of the email list your employer’s name, your employer’s contact phone number, and the assumed return to work date. Last Updated 4/14/20

Unfortunately, due to current unemployment claim volume, we are unable to provide status updates on claims or payments currently. Last Updated 4/14/20

Unfortunately, due to current unemployment claim volume, we are currently unable to provide status updates on claims or payments. Last Updated 4/14/20

On the MontanaWorks landing page in the “UI Account Information” tile, click “Forgotten PIN?” at the bottom of the box.

Enter the required information on the “Reset PIN” screen. If you have not set a Security Word, this field was formerly Mother’s Maiden Name.

The last answer provided for Mother’s Maiden Name would be entered in this field.

Enter your new PIN and confirm it before clicking Submit. A banner will appear that says, “Unemployment Insurance PIN successfully reset.”

Last Updated 4/17/20

Please send an email to UIClaims@mt.gov. Please put “Reset Email” in the subject line. In the body of the message include your full name, phone number, and your individual Claimant ID. Last Updated 4/14/20

In the past, security word was formerly Mother’s Maiden Name. If you had an account in the past, please try that first. If that doesn't’t work, send an email to UIClaims@mt.gov. Please put “Security Question” in the subject line. In the body of the message include your full name, phone number, and your individual Claimant ID. Last Updated 4/14/20

Please send an email to UIClaims@mt.gov. Please put “Verify Personal Information” in the subject line. In the body of the message include your full name, phone number, and your individual Claimant ID. Last Updated 4/14/20

Simply stop filing payment requests– there is nothing else you need to do. Last Updated 4/14/20

On the MontanaWorks landing page in the “UI Account Information” tile enter your PIN under “Manage Direct Deposit.” If you have forgotten your PIN, please follow the directions for the PIN reset.

If you have no direct deposit information on file, a screen will appear that says, “No active direct deposit account found.” Click “Edit Direct Deposit Information.” In the window that appears, enter and confirm your bank account and routing numbers, and whether the account is checking or savings.

After submitting, a confirmation window will appear.

If you have direct deposit information on file, a window will appear that displays the last four digits of your bank account and routing numbers, and whether the account is checking or savings.

To re-direct benefits to a different banking account, choose “Edit Direct Deposit Information.”

To permanently delete your direct deposit information and switch to receiving benefits via paper check and USPS, select "Remove Account Information." If you choose to "Remove Account Information," you cannot switch back to receiving benefits via Electronic Funds Transfer.

Last Updated 4/17/20

There is no work search requirement if your unemployment is due to COVID-19. Additionally, work search requirements for non-COVID claims are temporarily waived. Last Updated 4/14/20

I haven’t been able to complete my claim filing either online or on the phone. What can I do?

Due to the unprecedented demand on the UI call centers, and the initial demand on our IT systems, claims will be backdated for people who describe difficulty in getting through to either the phone lines or online to file their claim. Please document when you began trying to file your claim and contact us by sending an email to UIClaims@mt.gov. Please put “Claim Filing Incomplete” in the subject line. In the body of the message include your full name, phone number and your individual Claimant ID, if you have it. Last Updated 4/14/20

I have questions about Unemployment Insurance benefits for the self-employed and independent...

I have questions about Unemployment Insurance benefits for the self-employed and independent contractors.

If you have not yet tried, go to www.MontanaWorks.gov and click on “Apply for Unemployment Benefits” to create an account and begin the process.

If you have tried a claim and were stopped or had problems completing the claim, those issues have been remedied. You can now log back in and complete your claim.

Please visit this website for updates on Unemployment Insurance for self-employed, Independent Contractors and others, and when we will begin processing these new claims: http://dli.mt.gov/self-employed-contractors.

Last Updated 4/14/20

Please send an email to UIClaims@mt.gov. Please put “Other Issue” in the subject line. In the body of the message include your full name, phone number, your individual Claimant ID, and a detailed description of the issue you are having. Last Updated 4/14/20