The Montana Department of Labor & Industry exists to promote and protect the well-being of Montana’s workers, employers and citizens, and to uphold their rights and responsibilities.
DLI CORE VALUES:
- Customer Focus
- Individual Responsibility
- Individual Growth
- Ethics in the Workplace
- Continuous Improvement
Learn more about DLI HERE.
Are you looking for a position where you get to work with a great group of professionals who love what they do and are dedicated to public service? Are you looking for a work environment that places high value on customer focus, individual responsibility, continuous improvement and professional growth? If so, then you may be interested in the Appeals Coordinator position with the Office of Administrative Hearings.
This is a permanent part-time position of 20 hours per week.
As an Appeals Coordinator your duties will include receiving appeal requests on UI issues from workers and employers; screening appeal requests from other requests through research, interpretation and application of UI laws, policies and procedures; as needed outreach to appellant for clarifying information; assembling the initial case files for UI appeals and coordinating with the UI adjudicators, legal secretaries and hearing officers.
KNOWLEDGE, SKILLS AND ABILITIES:
If you are the right person for this opportunity, you will have the following knowledge, skills or abilities:
- Federal and State UI laws, regulations and benefit eligibility criteria and specialized and regular UI claims.
- Personal computers, databases, spreadsheets and other software.
- Identifying and implementing best practice to business process, prioritizing assignments and working effectively under multiple deadlines.
- Deal effectively with highly stressed individuals in sensitive situations.
- Establish and maintain effective working relationships with others, actively listen and guide a conversation to extrapolate relevant information.
- Three years of directly related education and/or qualifying experience which includes customer service, general office procedures, and research using databases and other software applications.
- Experience in interpreting and applying regulatory law and rules in unemployment insurance or a related field.
Equivalent combinations of education and experience may also be considered on a case-by-case basis.
*This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)
HOW TO APPLY:
You are REQUIRED to attach a cover letter, resume and writing sample at the time of application. Tip: When attaching your cover letter, resume and writing sample, you must mark the attachments as “relevant”.
In your cover letter, please answer the following question:
- How your professional career has prepared you to meet the requirements for this position?
In your resume, include all work experience you have held that would help you qualify for this position, including duties, dates of employment (month & year - start & end) and hours per week. Starting pay is based on relevant education and experience. Pay is set based on what you submit at time of application.
A complete state application is not required; however, you will need to initiate the application and attach the cover letter and resume in order to be considered for this position. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further.
Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents.
Your paycheck is just part of your total compensation package! Upon date of hire, employees working at least half-time for more than six months are eligible for state paid premiums toward employee “core” medical, dental, and basic life insurance coverage. Learn more about them HERE!
Employees earn 15 working days of annual leave, 12 days of sick leave and 10-11 paid holidays each year. Membership in a Retirement System - vesting criteria applies. Flexible schedules may be considered.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
Salary: $15.75 - 20.64 Hourly
Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan
Number of Openings: 1
Employee Status: Regular
Shift: Day Job
Travel: Yes, 5% of the Time
Primary Location: Helena
Agency: Department of Labor & Industry
Union: 000 - None
Bargaining Unit: 000 - None
Posting Date: Nov 6, 2020, 12:41:28 PM
Closing Date (based on your computer's timezone): Nov 24, 2020, 12:59:00 AM
Required Application Materials: Cover Letter, Resume
Contact Name: Office of Human Resources | Contact Email: email@example.com | Contact Phone:(406) 444-3710 The State of Montana has a decentralized human resources system and each agency is responsible for its own recruitment and selection process. An employee or applicant who needs a reasonable accommodation during the application or hiring process should contact the state agency human resources staff identified on the job listing as soon as possible or use the relay service by dialing 711. Montana Job Service Offices also offer support services including assisting applicants with submitting online applications. Montana State Government does not discriminate based on race, color, national origin, religion, sex (including pregnancy, gender identity, or sexual orientation), age, physical or mental disability, genetic information, marital status, creed, political affiliation, veteran status, military service, retaliation, or any other factor not related to the merit and qualifications of an employee or applicant.