Mission Statement:
The Montana Department of Labor & Industry exists to promote and protect the well-being of Montana’s workers, employers and citizens, and to uphold their rights and responsibilities.
DLI Core Values:
- Customer Focus
- Individual Responsibility
- Individual Growth
- Ethics in the Workplace
- Continuous Improvement
Do you have a legal background, insurance claims experience, auditing skills or are you practiced at interpreting regulations, laws and rules? The Montana Department of Labor & Industry, Unemployment Division is looking for qualified Temporary Pandemic Claims Examiners throughout Montana. If you are interested in working from home while helping to assist your fellow Montanans, then consider applying for one of these positions. We are looking to fill multiple positions in an effort to ramp-up the processing of Unemployment claims as a result of the COVID Pandemic. If this sounds like something you would be interested in, please follow the application instructions below. Please note the requirement to travel to a nearby Job Service Office for training purposes, even if you don’t have a Job Service Office in your community.
Before applying, please consider the following carefully:
- These are temporary positions that are expected to last up to one year. They may be extended based on workload.
- There will be an intensive 2-month training period (August – September) with required working hours between 8:00 a.m. to 5:00 p.m., Monday through Friday.
- After the training period, core working hours are a minimum of 40 hours/week between 7:00 a.m. and 6:00 p.m., Monday through Friday (flexible).
- Due to the intensive 2-month training period, successful candidates must be willing to commit to the training period without scheduled time off.
JOB OVERVIEW:
As a Temporary Pandemic Adjudicator, you will:
- Gather and analyze evidence, assess credibility, and apply the appropriate UI rules, laws and policies while investigating and adjudicating claims to determine eligibility;
- Provide effective UI customer service to Montana's workers and employers through research, interpretation and application of UI laws, policies and procedures;
- Manage and improve UI business processes to ensure best practices are used.
KNOWLEDGE, SKILLS AND ABILITIES:
You will be most qualified if you have all the following:
Experience in:
- Interpreting and applying laws, regulations, administrative rules, and policies.
- Investigation techniques.
Skills in:
- Offering exceptional customer service over the phone and in writing.
- Operating personal computers including databases, spreadsheets, Microsoft Word, Outlook and web-based communication platforms such as Skype, Zoom or Microsoft Teams.
- Handling highly confidential information.
Ability to:
- Travel to your nearest Job Service location for on-site training.
- Set up a home office and assure the security of highly confidential information.
- Provide a high-speed internet connection at your own cost. A desktop computer will be provided by the employer.
- Work independently, be a self-starter and possess a strong work ethic.
- Learn and consistently apply complex Federal and State laws, rules and regulations.
- Work in a high-volume, production environment and meet US Department of Labor's Benefit, Timeliness and Quality standards for processing unemployment insurance claims.
MINIMUM QUALIFICATIONS:
- The above Knowledge, Skills and Abilities are normally met with a combination of directly related education and/or experience equivalent to five years.
- Directly related education includes post-secondary coursework in business/public administration, communication, law or a related field.
- Directly related experience includes customer service, regulatory research using databases and other software applications to accomplish work and interpreting and applying regulatory law and rule in insurance or another regulated field.
Equivalent combinations of education and experience may also be considered on a case-by-case basis.
How would I let you know that I am the right person?
You are REQUIRED to attach a cover letter and resume at the time of application. Tip: When attaching your resume, cover letter and references you must mark the attachments as “relevant”.
In your cover letter please address the following question:
- Describe your work experience interpreting and applying regulatory rules, laws and/or policy in a highly confidential environment.
In your resume, include all work experience you have held that would help you qualify for this position, including duties and dates of employment (month & year - start & end) as well as average hours worked per week.
This position starts at $18.79/hr and after training is successfully completed, pay will increase to $19.78/hr.
Submit an electronic application, attach the cover letter and resume. Failure to attach these documents will result in your application being considered incomplete and will not be considered further.
Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents.
In order to complete your application and successfully apply, you must perform an Internet Speed Test on your home computer. Please follow these instructions and then complete the ACE Questions below:
- Go to www.speedtest.net
- Hit button that says “GO”
- Write down your Download & Upload speeds.
- Record your Download & Upload speeds in the ACE Questions.
These positions close at Midnight on Sunday, July 12th.
As part of the application process, you must also follow the link below and complete the survey questions. If you do not complete this survey, you will NOT be considered as an applicant. Survey Link: https://www.surveymonkey.com/r/UITempscreen
BENEFITS:
Your paycheck is just part of your total compensation package! Upon date of hire, employees working at least half-time for more than six months are eligible for state paid premiums toward employee “core” medical, dental, and basic life insurance coverage. Learn more about them HERE! Employees earn 15 working days of annual leave, 12 days of sick leave and 10-11 paid holidays each year. Membership in a Retirement System - vesting criteria applies. Flexible schedules may be considered.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
Job: Job: Office/Administrative/Clerical
Salary: $18.79 - 19.78 Hourly
Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan
Number of Openings: 50
Employee Status: Temporary
Schedule: Full-Time
Shift: Day Job
Travel: No
Primary Location: Helena
Other Locations: Thompson Falls, Billings, Missoula, Miles City, Glendive, Kalispell, Polson, Lewistown, Havre, Cut Bank, Wolf Point, Butte, Libby, Sidney, Bozeman, Great Falls
Agency: Department of Labor & Industry
Union: 000 - None
Bargaining Unit:000 - None
Posting Date: Jun 30, 2020, 9:45:49 PM
Closing Date (based on your computer's timezone): Jul 13, 2020, 5:59:00 AM
Required Application Materials:Cover Letter, Resume
Contact Name: Office of Human Resources | Contact Email: dliapps@mt.gov | Contact Phone:(406) 444-3710 The State of Montana has a decentralized human resources system and each agency is responsible for its own recruitment and selection process. An employee or applicant who needs a reasonable accommodation during the application or hiring process should contact the state agency human resources staff identified on the job listing as soon as possible or use the relay service by dialing 711. Montana Job Service Offices also offer support services including assisting applicants with submitting online applications. Montana State Government does not discriminate based on race, color, national origin, religion, sex (including pregnancy, gender identity, or sexual orientation), age, physical or mental disability, genetic information, marital status, creed, political affiliation, veteran status, military service, retaliation, or any other factor not related to the merit and qualifications of an employee or applicant.