MISSION STATEMENT:
The Montana Department of Labor & Industry exists to promote and protect the well-being of Montana's workers, employers and citizens, and to uphold their rights and responsibilities.
DLI CORE VALUES
- Customer Focus
- Individual Responsibility
- Individual Growth
- Ethics in the Workplace
- Continuous Improvement
Learn more about our department HERE!
JOB OVERVIEW:
Is customer service your talent? Are you looking for a work environment where you can make a difference and help people every day? Would you like to get started on your career with the State of Montana? If so, then you may be interested in the Claims Examiner II position at the Billings Unemployment Insurance Division call center.
Pay is based on your related education and experience. Initial pay will be set as a Claims Examiner I ($27,970 - $34,029) and will move to pay as a Claims Examiner II ($34,473 - $37,898) upon successful completion of your training period.
As a Claims Examiner in this call center you will:
- Assist the public in the claim process, utilizing the external customer oriented online claims system to file the claim.
- Explain the rights and responsibilities of Unemployment Insurance eligibility.
- Gather facts necessary for processing claims to ensure accuracy, efficiency and compliance with Unemployment Insurance laws, rules and policies.
Once you have completed your training you will:
- Provide guidance and mentoring to new staff.
- Provide support and complex information to claimants, co-workers, employers, other government agencies and interested parties.
KNOWLEDGE, SKILLS AND ABILITIES:
If you are the right person for this opportunity, you will have the following knowledge, skills or abilities:
Knowledge of:
- Effective verbal and written communicationcompassionately and firmly when serving challenging customers.
- Operation of a personal computer including researchingdatabase systems such as Microsoft Outlook, Excel and Word.
- Office practices and procedures, business English,grammar, mathematics and information gathering techniques.
Skills in:
- Offering exceptional customer service.
- Navigating multiple computer programs to accomplishwork tasks, especially the skill of keyboarding quickly and accurately.
- Time management, processing and prioritizing a heavyworkload with multiple deadlines.
Ability to:
- Identify complexity level of a claim according toestablished facts.
- Establish and maintain effective working relationshipswith others.
- Learn and apply policies, procedures and explain theclaims process.
PHYSICAL AND ENVIRONMENTAL DEMANDS:
This position requires extensive detailed deskwork while on the phone with customers for a large part of the day. Requires sitting for extended periods of time and operating a keyboard and computer screens with accuracy and detail. Travel may be required.
MINIMUM QUALIFICATIONS:
- Related education of experience equivalent to threeyears.
- Directly related education includes post-secondarycoursework in business, office administration or a related field.
- Relevant experience includes customer service, generaloffice practices, research, and using databases and other softwareapplications to accomplish work.
Equivalent combinations of education and experience may also be considered on a case-by-case basis.
HOW TO APPLY
You are REQUIRED to attach a cover letter and resume at the time of application.
In your cover letter please address the following:
- Success within the Unemployment Insurance Division’s division requires a diverse set of skills, knowledge, and abilities. Please describe how the knowledge, skills and abilities you possess make you a top candidate for this position./strong>
In your resume, include all work experience you have held that would help you qualify for this position, including duties and dates of employment (month & year - start & end).
A complete state application is not required; however, you will need to initiate the application and attach the cover letter and resume in order to be considered for this position. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further.
Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents.
If you need an accommodation with the application process please contact the HR office.
For a copy of the complete job description send your request to dliapps@mt.gov.
BENEFITS:
Your paycheck is just part of your total compensation package! Upon date of hire, employees are eligible for state paid premiums toward employee "core" medical, dental, and basic life insurance coverage. Employees earn 15 working days of annual leave, 12 days of sick leave and 10-11 paid holidays each year. Membership in a Retirement System - vesting criteria applies. Flexible schedules may be considered. Learn more about them HERE!
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
Job: Office/Administrative/Clerical
Salary: $ 27,970.00 - 37,898.00 Yearly
Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan
Number of Openings: 3
Employee Status: Regular
Schedule: Full-Time
Shift: Day Job
Travel: No
Primary Location: Billings
Agency: Department of Labor & Industry
Union: Montana Federation of Public Employees
Bargaining Unit: 038 - MFPE-Labor & Industry
Posting Date: May 6, 2019, 10:12:21 AM
Closing Date (based on your computer's timezone): May 21, 2019, 11:59:00 PM
Required Application Materials: Cover Letter, Resume
Contact Name: Office of Human Resources | Contact Email: dliapps@mt.gov | Contact Phone:(406) 444-3710
The State of Montana has a decentralized human resources system and each agency is responsible for its own recruitment and selection process. An employee or applicant who needs a reasonable accommodation during the application or hiring process should contact the state agency human resources staff identified on the job listing as soon as possible or use the relay service by dialing 711. Montana Job Service Offices also offer support services including assisting applicants with submitting online applications.
Montana State Government does not discriminate based on race, color, national origin, religion, sex (including pregnancy, gender identity, or sexual orientation), age, physical or mental disability, genetic information, marital status, creed, political affiliation, veteran status, military service, retaliation, or any other factor not related to the merit and qualifications of an employee or applicant.