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Centralized Services Division

2013 Biennium Centralized Services Division Goals and Objectives

Centralized Services Division Fiscal Support Bureau

Goal #1: Provide timely and reliable financial information to department personnel to facilitate the best use of financial resources in achieving department goals.
Objective:
  1. Prepare monthly budget status reports for divisions and quarterly status reports for the entire department.
  2. Conduct monthly and quarterly meetings with division and department staff to review financial information.
  3. Complete financial transactions when due.

Centralized Services Division Hearings Bureau

Goal #1: Provide timely, impartial administrative hearings for Montana’s citizens.
Objective:
  1. Maintain a current hearing docket for all cases appealed to the Hearings Bureau. This typically requires completion of 1,200 Unemployment Insurance (UI) appeals and 200 other appeals annually.
  2. Complete 80% of UI hearings and decisions within 30 days of appeal and 90% within 45 days. Meet all other UI quality standards.
  3. Complete non-UI hearings and decisions within six months of receipt of file, except when the parties to cases request more time in the hearing process.
  4. Complete 75% of non-UI decisions within 45 days of submission and 100% within 75 days of submission.
  5. Maintain high quality hearing processes and well-written, legally correct decisions.

Centralized Services Division Website: http://dli.mt.gov/csd/csd.asp