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and Objectives
Commissioner’s Office
2013 Biennium Commissioner’s Office Goals and Objectives
Commissioner’s Office
| Goal #1: |
Live, breath, walk, and talk the core values of the Department.
- Customer Focus
- Making decisions based on what is best for internal and external customers, within the legal parameters of laws and regulations.
- Inviting customer participation to better understand their needs.
- Individual Responsibility
- Taking individual responsibility for performance, attitude, professionalism, and communication.
- Working effectively and productively in teams and partnerships and taking responsibility for each individual’s role in developing and maintaining healthy relationships and business partners.
- Seeking training, tools and information needed to perform the job.
- Looking for ways to improve customer satisfaction.
- Accepting responsibility and accountability before acting.
- Creating a culture of safety.
- Individual Growth
- Freely sharing knowledge and opportunities for development.
- Committing resources for staff development.
- Recognizing individual strengths and valuing how they contribute to the whole.
- Looking creatively at solutions to enhance staff performance at all levels.
- Ethics in the Workplace
- Displaying and encouraging trust, mutual support, respect for others and honesty.
- Does not engage in nor tolerate mean-spirited behavior.
- Continuous Improvement
- Continually questioning the "why" and "how" of performing specific job duties.
- Including all stakeholders that may be affected by any change or improvement being considered.
- When appropriate, using data and a structured method to make decisions.
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| Objective: |
The department’s core values are measured through an annual performance appraisal, which includes a midyear evaluation due no later than March 31st and a final evaluation due June 30th.
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Commissioner’s Office of Information Technology
| Goal #1: |
Provide quality, innovative technology to better serve our internal department customers. |
| Objective: |
- Provide technical support that meets the internal customers’ requirements while adhering to Department and Enterprise standards and policy.
- Provide technical assistance/guidance for effectively interacting with advancing technologies for continuing development of efficient delivery systems to the external customer.
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Commissioner’s Office of Human Resources
| Goal #1: |
Successfully facilitate the negotiation of collective bargaining agreements for the two bargaining units within the agency. |
| Objective: |
- Reach an agreement with MPEA bargaining unit by October 1, 2011.
- Reach agreement with the Hearings Officers and Mediators bargaining unit by October 1, 2011.
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