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Business Standards Division
Program Performance Indicators
| HEALTHCARE LICENSING BUREAU: | Fy07 | FY08 | FY09 |
| Applications Processed | 6051 | 5339 | 5433 |
| Applicants Examined | 1841 | 1960 | 2052 |
| New Licenses Issued | 4805 | 4144 | 4673 |
| Licenses Renewed | 33836 | 19943 | 33866 |
| Total Licenses | 41413 | 43278 | 44007 |
| New Complaints Processed | 550 | 639 | 673 |
| Investigations Completed | 44 | 57 | 58 |
| Inspections Completed | 1278 | 1951 | 2085 |
| Public Meetings Conducted | 217 | 182 | 186 |
| Closed Complaints | 560 | 657 | 642 |
| BUSINESS & OCCUPATIONAL LICENSING BUREAU: | FY08 | FY09 |
| Applications Processed | 5389 | 4903 |
| Applicants Examined | 2785 | 2290 |
| New Licenses Issued | 7647 | 6190 |
| Licenses Renewed | 32351 | 21052 |
| Total Licenses | 54669 | 48025 |
| New Complaints Processed | 839 | 876 |
| Investigations Completed | 127 | 106 |
| Inspections Completed | 4863 | 3828 |
| Public Meetings Conducted | 143 | 158 |
| Closed Complaints | 942 | 894 |
| WEIGHTS & MEASURES BUREAU: | Actual FY2005 | Actual FY2006 | Actual FY2007 | Actual FY2008 | Actual FY2009 | Requested FY2010 |
| Scales Licensed | 7088 | 7091 | 7211 | 7274 | 7255 | 7255 |
| Scales – Tested, Inspected, Certified | 5714 | 6644 | 6084 | 6242 | 6251 | 6251 |
| Inspection % | 81% | 94% | 84% | 86% | 86% | 86% |
| Pumps & Meters Licensed | 14840 | 14915 | 15356 | 15479 | 15391 | 15391 |
| Pumps – Tested, Inspected, Certified | 13381 | 14355 | 13060 | 12792 | 11231 | 11231 |
| Certified % | 90% | 96% | 85% | 83% | 73% | 73% |
| Pump Temperature Samples | NA | NA | NA | 1065 | 2110 | 2110 |
| Total Pumps Certified, Temp. Tested | NA | NA | NA | 13857 | 13341 | 13341 |
| Total Pumps Certified, Temp. Tested % | NA | NA | NA | 90% | 87% | 87% |
| LPG Meters Licensed | 586 | 589 | 594 | 576 | 576 | 576 |
| LPG Meters – Tested, Inspected, Certified | *594 | 545 | 547 | 552 | 542 | 542 |
| Inspection % | **101% | 93% | 93% | 96% | 94% | 94% |
| Packages Measured | 500 | 500 | 500 | 500 | 500 | 500 |
| Packages Tested, Inspected | 277 | 376 | 206 | 219 | 366 | 366 |
| Inspection % | 55% | 75% | 41% | 44% | 73% | 73% |
| 100% | 300 | 300 | 300 | 300 | 300 | 300 |
| Octane Tested** | 35 | 75 | 19 | 7 | 0 | 0 |
| Inspection % | 12% | 25% | 6% | 2% | 0% | 0% |
| Note: In anticipation of legislation, the Bureau conducted an extensive fuel temperature testing program in 2007 and 2008.
**Unable to attain due to limited funding — these tests are least essential of our duties. **Exceeds 100% due to retest of meters |
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